Privacy Policy

1. Introduction

Social Media Generator ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered social media content generation service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, business name
• Business Profile: Industry, target audience, brand voice preferences, business description
• Payment Information: Billing address, payment method details (processed securely by Stripe)
• Content Inputs: Information you provide to generate content (product descriptions, promotions, etc.)
• Communications: Messages sent through our contact form or support channels

2.2 Automatically Collected Information

• Usage Data: Features used, content generated, time spent on platform
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, referring URLs
• Cookies: Session and preference cookies (see our Cookie Policy)

3. How We Use Your Information

We use your information to:

• Provide the Service: Generate AI content tailored to your business
• Personalization: Learn your brand voice and improve content relevance
• Process Payments: Handle subscription billing securely
• Communication: Send service updates, respond to inquiries, provide support
• Improvement: Analyze usage patterns to enhance our Service
• Security: Detect and prevent fraud or unauthorized access
• Legal Compliance: Meet our legal and regulatory obligations

4. AI Processing of Your Data

Social Media Generator uses artificial intelligence to generate content. Here's how your data is handled:

• Input Processing: Your business information is processed by our AI to generate relevant content
• No Training on Your Data: We do not use your specific content inputs to train our general AI models
• Brand Voice Learning: AI learns your preferences within your account only
• Secure Processing: AI processing occurs on secure, encrypted infrastructure

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Payment processor (Stripe), cloud hosting (Google Cloud), analytics
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All service providers are bound by data protection agreements and process data only as directed.

6. International Data Transfers

Your data may be processed in countries outside your residence, including the United States and countries within the European Economic Area. We ensure appropriate safeguards through Standard Contractual Clauses and other legally approved transfer mechanisms.

7. Your Rights

Depending on your location, you may have the following rights:

GDPR Rights (EU/EEA)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing
• Withdraw Consent: Revoke previously given consent at any time

POPIA Rights (South Africa)

• Access to your personal information
• Correction of inaccurate information
• Deletion of unnecessary information
• Object to processing of your information
• Withdraw consent for direct marketing
• Lodge a complaint with the Information Regulator

To exercise these rights, contact us at info@socialpostgenerator.app

8. Data Retention

We retain your data for as long as necessary to provide the Service:

• Active Accounts: Data retained while your account is active
• After Cancellation: Account data deleted within 90 days of cancellation
• Generated Content: Available for 30 days after account closure for download
• Legal Requirements: Some data retained for up to 7 years for tax/legal compliance

9. Data Security

We implement robust security measures including:

• 256-bit SSL/TLS encryption for data in transit
• Encryption at rest for stored data
• Regular security audits and penetration testing
• Access controls and authentication requirements
• Secure cloud infrastructure with industry-standard security practices

10. Children's Privacy

Social Media Generator is not intended for users under 18 years of age. We do not knowingly collect information from children. If we become aware of such collection, we will delete it promptly.

11. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or prominent notice on our Service. The "Last updated" date indicates when changes were last made.

13. Contact Us

For privacy-related inquiries or to exercise your rights: